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Golden Hotel Booking Terms and Conditions

Rates Policy

Rates quoted are based on the number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.


Reservation Policy

Online bookings require a valid credit card number to book your reservation. Your card will be charged in advance. An alternative valid card or method of payment is provided upon check-in except for phone reservations. This card will be used for all outstanding accommodation and ancillary costs and for any loss or damage to the room during the stay.


Payment at check-in

A valid credit card will be requested from the occupant of the room when checking in. Payment via third party credit cards may be required by contacting the hotel directly. For travellers without a credit card, a photo ID will be requested and a full cash payment of accommodation plus a bond for incidental charges will be required at check-in. Bonds vary by hotel and length of stay.


Payment on check-out

Any outstanding expenses incurred at Ngon Ngon Café, Eden Alley Korean Restaurant, YiGuo Hotpot Restaurant , Crispy Chicken and Hello Vietnam Restaurant will be charged on check-out.


Credit Card Policy

In Golden Hotel, when guests settle their account on departure or arrival and pay by credit card a 2.5% credit card surcharge will be applied.


Luggage Storage

We are more than happy to store luggage should you arrive prior to or depart after these times.




All fully flexible guest reservations will be allowed to cancel 48 hours prior to check-in day, without any cancellation fee. Any change of dates or receive a credit or full refund for any pre-purchased accommodation if Government COVID-19 policies or mandated lockdowns prevent guests from travelling to Hotels on the intended dates.


If No show the guest will be charged the total price of the reservation. In the event of a “no show” or late cancellation, please contact the hotel directly to amend/cancel your booking. Phone 03-359-9188.


By agreeing to these terms and conditions you acknowledge that unless we come to an alternative arrangement with you or the named guest, then the credit card provided will be used for payment of all accommodation and ancillary costs charged to the room after check-in, for any loss or damage to the room during their stay, and for any cancellation or non-arrival fees.


Golen Hotel check-in is from 2pm and check-out is from 10am. Earlier arrival and later departure times can be arranged, subject to availability, however applicable day-use charges may also apply.



GST applies to the purchase of services from this Site and will be charged at the time of purchase.



Golden Hotel is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke. if the fire alarm is activated through your actions, we’ll charge accordingly.



Force Majeure

The Company will not be in breach of this Agreement and will not have any liability to you whatsoever in respect of your booking if it is prevented from complying with any of its obligations under these Terms and Conditions by reason of Force Majeure. “Force Majeure” means any act, event or circumstance beyond the reasonable control of the Company which has a substantial impact on the Hotel and/or the tourist and/or hotel industry in the geographical market in which the Hotel operates, which act could include, without limitation, casualties, war, rebellion, revolution, blockades, riots, insurrection, strikes, lockouts, labour or industrial problems, civil unrest, embargoes, domestic or international disturbance, acts of terrorism, outbreak of disease, virus, pandemics or epidemics, world and/or regional health threats, loss or substantial reduction in major airline services, governmental actions or delays, fire, hurricanes, earthquakes, storms, floods, other natural catastrophes or severe weather conditions or acts of God, travel or health advisories, orders or recommendations issued by any relevant government authorities or international bodies or agencies, or damage or destruction of the Hotel.


In the event of Force Majeure the Company has the right to immediately terminate your booking at the Hotel and will refund any deposits paid by you as your sole remedy.


No Re-Sale or Promotional Use

Products or services obtained from this Site (including vouchers) may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods and services or used for promotional purposes without the Company’s prior written consent.

Third-parties Advertisements

This site may contain third party advertisements and links to third party sites. Golden Hotel does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept an responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by the third parties. 

Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Golden Hotel of the third party sites, goods or services. Golden Hotel takes no responsibility for the content of the ads, promises made, or the quality/reliability of the products or services offered in all advertisements. 

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